Purchase Terms

These terms, conditions and agreements apply to all transactions that will be carried out through the online store of our Company under the name "ALLERTEC HELLAS SA", General Commercial Registry number 58264504000, Tax Identification Number. 099357339 S.A. Tax Authority, HEADQUARTERS Thessaloniki, 74 K. Karamanli Street, 55134 phone 2310 488 700, e-mail: info@allertec.eu
The following terms, conditions and agreements cover the sale of goods and products through our online store. Users who do not agree with these terms must not use our online store and refrain from any transaction with it. These terms, conditions and agreements can be changed at any time by our Company, therefore user should check them before proceeding to a transaction through our online store.

If you wish, you can freely visit the website of our company with the domain name "www.allertec.eu". However, in order to use the services of our online store and especially for purchase contracts with our Company with regard to products’ sold to third parties, the following procedure should be completed prior placing a product order.
Therefore, if the Visitors of the Website wish to proceed to the purchase of one or several products then they are obliged to fill-in the pre-configured application in where a valid e-mail address of the Visitor is required for the registration and a code in case the visitors wish to proceed in creating an account (Login Procedure). In this case, the code (Password) entered by the Visitor must be unique and personalized and serves to the authentication of the details of the counterparty with our Company. The confidentiality of this code is the sole responsibility of the customer, since our company is not aware of this code and can only provide the customer with a new code through the reset process.
In this application visitors are obliged to fill- in his real data. They are solely responsible for the truth, validity, accuracy, completeness of the data submitted in the application and also responsible for potential criminal consequences in case of declaring false or non-existent data.
In case our customers wish to receive a newsletter - letter from us to their email address, then they should declare it through the special link on our website. In case they don’t wish not to receive the newsletter anymore, they should state it on our website according the way mentioned. From that moment onward, the sending of newsletters will automatically stop.

Our Company makes every effort so that the products displayed for sale on our online store are displayed the best way possible so that the consumer has full knowledge and image of them. However, our Company reserves the right and is not liable for any typographical errors or other errors made by mistake or by mistake of third parties or by the intervention of third parties or due to force majeure. The prices of our products are subject to change at any time without prior notice. ALL PRICES OF OUR PRODUCTS INCLUDE VAT.

Our Company fully complies with every applicable law. All information provided in our online store is provided "exactly as it is" without any warranty of any kind.
Given the nature and volume of the Internet, under any circumstances and regardless of fault or not, our website is not responsible for any kind of damage the visitors / users might suffer while visiting our pages, options, services and contents of our website which they freely visit. The contents of our website are provided "exactly as they are" without any expressed or implied warranty in any way. To the fullest extent and in accordance with the law, our website denies all warranties expressed or implied, including but not limited to those which involve marketability and suitability for a particular purpose.
Our website does not warranty that the pages, services, options and contents will be provided without interruption, without errors or that errors will be corrected. Also, our website does not warranty that the same or any other related website or the servers through which they are made available to visitors / users / members, do not contain "viruses" or other harmful components. Our website does not warranty in any case the correctness, completeness or availability of the contents, pages, services, options or their results. The cost of any corrections or services is undertaken by the visitor / user / member and in no case by our website.

Once the above described registration process has taken place and consequently the Visitor has connected with our Online Store, then if the Visitor wishes, he can proceed to purchase products from our Online Store.
After selecting the product or products of interest, the Customer proceed with the order by filling in the special form existing on our online store. The information required on the form is: name, surname, address, postal code, city, telephone (landline or mobile), e-mail address and country. Our Company may not interfere in the data entered by the Customer, which we perceive as correct and true, reserving all our legal rights in case we find that they are false, or non-existent. In this application the Customer is obliged to fill-in his real data. The Customer is solely responsible for the truth, validity, accuracy, completeness and data entered in the application, and he is solely responsible for any criminal consequences in case of false or non-existent data declaration. By completing these details and sending them to our Company, the Visitor is registered in our Company.
In case the customer wants to be deleted, he can inform us via email at parahealth@allertec.eu
The terms, conditions and agreements should be accepted prior to the submission of the order so that the order submission process is completed. This way the Customer expressly and unreservedly states that before submitting his order he has taken into account the above as well as that he knows and accepts that the order involves an obligation to pay us the price of the ordered products. Then the order automatically is received by our Company and by then the customer is aware of the proposal for the conclusion of a purchase agreement. As soon as the Company sends the order receipt confirmation to the Customer via e-mail, then the order is considered received by the Company. The Customer receives information depending on the way of communication he has chosen.
In case the Customer finds any error in his order, then he must IMMEDIATELY inform in writing our Company via Email to parahealth@allertec.eu in order to correct the information and update the order, as well as the details provided for the delivery of the product.
Our company checks for product/s availability, and if available, sends to the customer the "Order Acceptance Confirmation". The "Order Acceptance Confirmation" includes information of the ordered product and its characteristics, price, shipping costs and in general all the details of the order. From this moment onward the agreement of sale between our Company and the Customer is considered concluded, creating relevant claims for the parties.

In order for our company to ensure the best possible service to its customers, it indicates next to each product for sale the indication "available", if it is in stock or the indication "shortage", when it is not available for sale to our customers, despite the fact that the product appears on our on line store.
Precisely because of the nature of electronic transactions and the speed that govern them, our company does not warranty the availability of its products at the time of ordering. In such case, either the order will not be accepted by our Company, or, in case the product is at “shortage” after the completion of the order, our Company undertakes the obligation to immediately notify the customer in one of the ways he has chosen and cancel the transaction by returning the payment amount to the Customer, depending on the payment method. In both cases, the Company will proceed with the above actions without delay.
In case of an order consisting of several parts, if one of these parts is not available, then the Company will immediately notify the customer. The Customer, if the order cannot be completed in full due to lack of availability is absolutely entitled to cancel his order by sending an e-mail to parahealth@allertec.eu, and the Company is obliged to return the amount to the Customer within a reasonable time period from the receipt of the cancellation e-mail and in any case not after 30 days.

The ways of delivery of the ordered product to the Customer and the additional conditions related to each of them are the following:
In case the Customer chooses to receive the ordered product at our premises, address 74, K. Karamanli Street, 551 34 Kalamaria - Thessaloniki, then he is notified via the communication method he has stated when submitting the order. In this case, the Customer should take notice to receive the product within 5 working days at the latest from his notification, during which the product will be available in our Store for him. However, if the 5 working days have passed, then our Company reserves the right to withdraw from the contract as well as all its related legal claims due to the withdrawal. If instead of the Customer a third party will receive the product/s, then the third party must have with him/her a relevant authorization from the buyer as well as a public document (identity card, passport, etc.) proving his/her identity. According to the Law, after receipt of the product, the risk passes to the Buyer, the Buyer (or the Third Party, acting on behalf of the Buyer) must carefully check the product delivered to him/her and also certify by signing the relevant form, that he received the ordered product and that it is in excellent condition.
If the Customer chooses the product to be delivered at a place he wishes, then the product is delivered by our Company, to a Courier Company, which undertakes the delivery of the product to the Customer. The Customer is solely responsible for the accuracy, truthfulness and completeness of the information he entered when determining the place of delivery. In case this place is false or does not belong to the Customer then our Company reserves all its legal rights. In case the delivery address does not belong to the Customer but to a Third Party, to whom the product will be delivered as a "gift", then the Buyer must enter all the necessary requested information in the relevant form, so that our Company is advised to follow the "Gift" procedure. In any case of delivery of the product through a courier company, both the Buyer and the Third Party - Donor (in the case of the Gift according to the above) must present a relevant document of a public Authority for identification, or especially when the product is delivered to a Third Party, who operates on the name and on behalf of the Buyer (ie not in the case of the Gift), then the third party must have a relevant authorization for the receipt of the product as well as a relevant document from a public authority to establish the identity. Since according to the Law, after the receipt of the product the risk passes to the Buyer, the Buyer (or the Third Party, who according to the above operates in the name and on behalf of the Buyer) must carefully check the product delivered to him and also certify by signing the relevant form, that he/she received the ordered product and that the product is in excellent condition.

In case the delivery of the ordered product must be executed in the Greek Territory under the relevant agreement between our Company and our Customer, then our Company is committed to deliver it within 3 to 5 days, while in the case of delivery of product Abroad, then our Company is committed to deliver it within 14 days. If for any reason it is foreseen that the delivery of the order will be delayed then our Company will immediately inform the Customer and will make every effort so that the order is delivered to the Customer within a short and reasonable time.
In any case, our Company must deliver the product no later than twenty days from the confirmation of the order unless there are cases of force majeure. In case these events last more than 30 days, each of the parties has the right to terminate the agreement without the right to compensation, while the Company is obliged upon notification of the termination of the contract, to return the amount to the Customer, depending on the payment method selected.

The cost for the courier of the ordered product to our Customer is 5 € for each order within the Greek Territory and for delivery Abroad, the cost of courier amounts to 20 € per order and is charged to our Customer as soon as the place of delivery is completed by our Customer, who owes to prepay the amount as explicitly stated on the ordering platform of our online store.
Free shipping on orders over 60.00 euros
Shipping 5.00 (within Greece)
Cash on delivery 3.00


A. By deposit in the following bank accounts
ΙΒΑΝ: GR25 0140 7120 7120 0232 0000 619
ΙΒΑΝ: GR970 1722 12000 5212 0099 27552
ΙΒΑΝ: GR79 0110 7440 0000 7444 7000 154
ΙΒΑΝ: GR46 0260 3260 0001 2020 0083 442

B. Using a credit / debit card.
In this case, the Customer will make the electronic transaction via a Link to the relevant page of the Bank, accepting both the bank terms of transaction mentioned there and the terms of use of the website of each Bank. The possibility of payment in one of the A or B ways exists both in the case in which the customer receives the product from the Store of our Company, and in the case in which the product is sent to an address of his choice (see above under 5b).
C. Cash on delivery. The customer can also pay the amount upon delivery of the product either in our Company Store where there is no additional charge or at the address he has chosen in cash. Therefore, in this case the Customer explicitly states that the payment of the amount can be only made o in cash.

If you are an individual (consumer) and your purchase is for personal use only, then you have the right to withdraw without giving a reason within 14 calendar days of delivery to you, returning the product to us.
The right of withdrawal is valid if:
- the product is in its original condition (as new), with all the accessories and the accompanying forms. That is, the packaging should not have been opened, it should not have been used, worn, damaged, and all relevant documents (certificates, warranty cards, etc.) must necessarily accompany the product.
- the relevant statement is made before the expiration of 14 days from its delivery to you.
Shipping Costs: the return is made by your own means and costs within 14 calendar days from the day of your relevant Withdrawal Statement (either you return it to the place we indicate to you, or you send it by a courier of your choice at the company's headquarters us: Karamanli 74, 551 34, Kalamaria, Thessaloniki).
Check & Refund: If within this period the product is received by us, and after checking and ascertaining its good condition according to the above, we will refund you in full the amount you paid for the specific purchase, in the same way that you have paid it no later than 14 days from the day you have sent the Withdrawal Statement.
This withdrawal is unjustified and in writing. The Customer fills in the specific form which is found both on our website www.allertec.eu and should send it to our Company either via e-mail address or via post mail. Our Company will confirm in writing the receipt of the withdrawal letter, in the above two cases.
Especially in the case of payment by credit card, our company is obliged to immediately notify the Bank for the cancellation of the transaction. Following this information, our Company cannot do anything further and is not responsible for anything else, since the cancellation of the transaction made via credit card can be done only by the Bank as the issuer of the credit card, by virtue and based on the specific terms of the banking contract between the Bank and the Customer.
Our company explicitly and in accordance with the Law states that it is entitled to withhold the refund of the price until receiving back the product/s or until our Customer provides us with proof that he has sent the product/s back.
In case a product is accompanied by a gift, then after filing the withdrawal statement, the gift must be returned together with the product.

The right of withdrawal, as defined and described above, is not granted in the following cases:
A. In cases where the Customer did not use the website of our online store, but visited our physical store at 74 Karamanli Street, 551 34, in Kalamaria and bought the product / products from there, since these sales are not within the field of remote sales agreements.
B. In the event that a specific product was manufactured following specific, clearly personalized specifications set by the customer.
C. No refunds are made on products that are not eligible for refund due to health or hygiene purposes, if they have been unsealed or may be damaged or expire soon. Therefore, returns of the following category products are not accepted: injections, dietary supplements, sterile solutions, respirators, respiratory masks, nasal catheters.

In case the product shows a defect or lack of contracted quality, the customer has according to Law (Civil Code, article 540) the following rights:
In particular, the customer may 1. demand without charge the correction or replacement of the product with another, unless such an action is impossible or requires disproportionate costs, 2. to reduce the price, 3. to withdraw from the agreement unless it is an insignificant defect. Our Company should proceed with the correction or replacement within a reasonable time and without significant inconvenience to the buyer.
In order for a property to be considered contracted (agreed), it must have been agreed in writing by the Customer and our Company, in order to eliminate the possibility of disputes.
Other than that, the Civil Code and all its relevant provisions apply.
In any case, the Customer must immediately inform our Company both for the finding of a defect and for the lack of agreed quality by mail, or with any other type of document. In each case our Company’s experts will examine the product for which the Customer has placed a complaint about the existence of a defect or the lack of agreed quality.

In the event that an error follows the shipment of products to our Customer without him having ordered the products, then the customer must immediately notify our Company to report the error and must schedule the return of these products at our company’s expense. In no case the unconditional receipt of these products or the failure to inform the Company about the error, does not apply as an acceptance or statement of intent to purchase the products. In case our Company requests the products to be sent back, the Customer or Third Party should return them immediately, no later than 8 working days from the day of delivery. Our Company will inform him/her about the return process during which there will be no charge for him/her. In case the above deadline expires unfruitful, then our Company will consider that the Customer received the products and wishes to purchase them and we will be entitled to claim the amount in any legal way, amount which the Customer is obliged to pay for the product he/she kept.

Every application and information submitted by the Customer is completely confidential and our Company will only use it for the operating purposes of the online store and for proper communication with the Customer. Any mail or other document sent to us by our Customer is not disclosed to third parties unless required by law.

Our website does not control the availability, content, privacy policy, quality and completeness of the services of other websites and pages to which may use "links", hyperlinks or advertisements in the form of banners, skin, advertorials, e.t.c. Therefore, for any problem occurring during their visit / use, the user should go directly to the respective websites and pages, which are solely and fully responsible for the provision of their services. Our website should in no way be considered as endorsing or accepting the content or services of the websites and pages to which it refers or linking to them. In no case our website is responsible for the terms of protection of personal data which visitors of our website decide to provide them with.

Our website may collect and use cookies and IP addresses.
Cookies are small text files stored on the hard drive of each visitor / user / member and do not take information of any document or file stored or installed on customers’ personal computer. Cookies are used in order for our website to recognize the visitor / user for the services and options provided by our website. They facilitate the visitor / user access to the services of our website. They can also be used for statistical purposes in order to determine in which areas our website has the most traffic or is more popular or for marketing purposes. In case the visitor / user doesn’t wish to use cookies he will not have access to some of the services of our website. IP Address is the IP address via which the computer of each visitor / user / member has access to the Internet. IP addresses are also used for statistical or marketing purposes.

The trademarks and all the content of this website and οφ our online store including images, graphics, photographs, drawings, texts and the services provided have been registered, if and where required, with the competent authorities and are protected as legally registered both in Greece and Internationally, consisting the intellectual and industrial property of our Company. Any use of the marks by a third party unauthorized for this purpose is strictly prohibited and punishable under applicable law. Therefore, none of them may be sold, copied, modified, reproduced, republished in whole or in part or transmitted or distributed in any way. The Customer understands and accepts that he is not given the right to reproduce, copy, sell, resell and / or exploit commercially or in any way all or part of the content of this form. Their appearance on our website does not in any way mean that we intend to transfer or assign any of our intellectual or industrial property rights.

We are the owners and administrators of the website and the online store with the name www.allertec.eu.
Company name ALLERTEC HELLAS S.A., VAT NUMBER 099357339, our store is located in Kalamaria, Thessaloniki, on the street K. Karamanli 74.
Contact details:Telephone: +30 2310488700 (on working days Monday to Friday betwwen 08:30- 17:00 pm), e-mail: parahealth @ allertec.eu
Below you can see our privacy policy in accordance with Regulation 2016/679 of the European Union, which we ask you to read carefully. This policy has been written by us in simple language so that it is easy to understand. In any case, for any information, clarification or question, do not hesitate to contact us at the contact details mentioned above. This privacy policy complements the other terms of use of our website and our online store and does not replace them. Responsible for the processing of personal data is our Company, details of which are mentioned above.
We collect your personal data when required and only then (see below). The legal basis for the processing of your data is either your consent or the execution of a contract or finally the need for our compliance with provisions of Public Law. Their processing is carried out in Greece and only by us.
The personal data we collect both from those who have made purchases from our online store and from those who did not buy anything from our online store but asked to be informed about current offers, campaigns, discounts and any news from our store, we process them in the following detailed terms with absolute respect for the reason why you provided us with them and making every effort for their safe storage and management.
For the sake of a clearer presentation and an easier understanding of how our privacy policy works, we will separate them into two categories your personal data:
We collect your simple personal information (ie: Country, Name, Address, Postal Code, City, Telephone, e-mail address) just as you enter them on our online platform, when you have decided to buy products from our online store, on the one hand for the operation of our online store and the execution of the relevant purchase and sale contracts according to Law, on the other hand for the correctness and legality of the transactions carried out through our online store. The purpose of keeping a file with your personal data and their relevant processing is on the one hand the correct and legal execution of the respective remote purchase contract and especially via the internet, on the other hand the observance of the rules of Tax and Financial Law. For these reasons (Contract Execution and Legal Obligation see also below) we keep a relevant Record with your personal data always in accordance with the Law.
This personal data is registered by you during the process of registration as a Member in our online store, connection and submission of product orders. Fully complying with the applicable Legislation, we ask you to submit only the absolutely necessary personal data in order to execute the purchase agreement. You should be aware that the authentication process, ie creating an account in someone's name and obtaining a relevant password for use, it is one of the safest ways to store personal data as in principle it gives you access to your account at any time. Keeping the password secret and safe is an important obligation of yours. For us, each time one uses your password it is like you are the ones trading with us.
Without the submission of the requested information for the registration and connection process on our website (login) and without (cumulatively) the submission of the necessary data for the submission of the product/s order, we cannot execute your transaction.
In addition to the above, there is the possibility to enter personal data (Country, Name, Address, Postal Code, City, Telephone, e-mail address) of a third party in case you wish to buy a product from our online store, however this will be sent to a third party of your choice. In this case we will manage the personal data of this third party exactly as we do with yours, in accordance with this privacy policy.
The purpose of collecting this information from you is:
1. the correct and legal execution of the purchase agreement and the exercise of the rights deriving from it (eg control of the exercise of the right of withdrawal on your part, return of any defective products and consequent cancellation of relevant tax documents, etc.).
2. The correct and legal execution of the contract in favor of a third party, in case you buy a product from us, but wish to be sent to a third party of your choice, as a gift and
3. The observance of the relevant Tax and Financial provisions since a specific transaction is made between us which is notified to the Competent Tax Authorities.
These data will remain at the disposal of our Company in accordance with the Tax and Civil Law for 12 years and then will be automatically deleted from our Archive.
You can print this information at any time by entering your personal password to save it electronically or printed for any use.
If the registration process (Account Creation) is not completed as described in the terms of our online store, then all the data entered by you are not stored at all by us. For the personal data which we collecte in the context of the execution of the purchase agreement, the exercise of the relevant rights under the Law and the observance of the relevant obligations under the Law, you have the rights provided by Legislation and specifically:

  • The right to be informed about them and the purpose for which we process them, by contacting us by mail at parahealth@allertec.eu
  • The right to access it either by entering your personal password in your account or by contacting us as above,
  • Right to print them free of charge,
  • The right to ask us to transfer them to another service provider - controller and we will do so if this is technically possible,
  • The right to correct them by contacting us in case the information you have provided us with was incomplete or inaccurate or in case of change
  • The right to request the deletion of your personal data. You may exercise this right when we process your personal data in order to protect your legitimate interests. However, due to the need to keep your data in an Archive as required by Civil, Tax and Financial Law, we inform you that in certain cases you will not be able to exercise this Right or you will exercise it with some restrictions.
  • For exactly the same reasons and under the same conditions as we mentioned in the Right of Deletion, you will have the right to object to the processing of your data,
  • The right to request the restriction of the processing of your data by contacting us, when a. you object to the processing of your personal data and until we verify that there are legitimate reasons why your right to object to the processing may or may not be accepted, b. when you request instead of the deletion, the restriction of the processing of your data and until we verify that there are or there are no legal reasons for which your right can be accepted, c. when you question their accuracy and correctness and until the final verification,
  • The right to file a complaint to the Personal Data Protection Authority (www.dpa.gr), Telephone: 210 6475600, e-mail: contact@dpa.gr for any kind of violation to which we may have fallen.

However, for any clarifications do not hesitate to contact us in one of the ways mentioned above.
We do not sell, rent or in any way make available or publish your personal data to any third party other than 1. those with whom we will work to complete your order, ie to the courier companies that will undertake the transport and delivery of your products.
The transport companies may contact you to ask for clarifications but also to inform you about the delivery of your products, and 2. Our third party partners who provide our company with technical support services such as e.g. hosting services.
The only other case that we have to make your data available to third parties (except of course the cases mentioned above) is the case that we have to comply with a relevant provision of Law or a relevant Court Decision and only to the competent authorities. In this case, however, we will again try to immediately inform you of the need to disclose your personal data.
We process your personal data in the European Union. If we transfer your personal data for processing outside the European Economic Area, then this will be done after we have received from you your relevant and specific consent or if there is a Legal Reason that requires us to do so and always in compliance with applicable law regarding the guarantees required for the transmission of personal data.
If you wish you can submit your e-mail address in the relevant link of our website to receive:
1. Our offers and / or
2. Our News (Newsletter).
It is at your discretion to choose one of the above two.
By registering your e-mail address and the choice you have made, you are essentially consent to send you the relevant information material and only that. That is, the purpose of this listing by us will be done only for the information that you requested from us about the offers, our news or both.
We want to make clear to you that you do not need to submit your e-mail in order to make purchases, or receive our news / offers. You can just visit our website whenever you want, make a purchase, or you can just ask to receive our news / offers.
You can at any time delete your mail from the list of news / offers either via the unsubscribe option in the newsletters we send you or by contacting us (phone, or mail). We will retain these registered email addresses until you request their deletion. The purpose will be to inform you about our news and / or offers. We assure you that your relevant email addresses will not be used for any reason other than the provision of relevant advertising - information material by our store following your consent.
We also inform you that for the personal data in this chapter (ie your e-mail address) you have the following rights:
Right to revoke the consent you have given us for the processing of your data by coming either through the unsubscribe option in the newsletters we send to you or by contacting us, Right to be informed about them and for the purpose for which we process them, right of access on them, the right to print them free of charge, Right to ask us to transfer them to another service provider - controller and we will do so if this is technically possible, Right to request their deletion, Right to object to the processing of your data, Right to request restricting the processing of your data. To exercise these rights please contact us immediately. You also have the Right to file a complaint to the Personal Data Protection Authority (www.dpa.gr, Telephone: 210 6475600, e-mail: contact@dpa.gr) for any kind of violation to which we may have fallen. For any clarification do not hesitate to contact us in one of the ways mentioned above.
This Privacy Policy is governed by applicable National and European Law. Any future change of them will be the subject also of our own relevant regulations, which we expressly reserve the right to modify in the future, if necessary, so that they comply with the applicable legal framework. Therefore, these terms of protection of personal data can be reviewed and updated at any time even without notice, although we will always make every effort to have the users of our website immediately informed for their best service.
The agreements between our Company and our customers concluded via our online store are governed by European and Greek Law, as applicable. In case of use of our online store from a foreign country, the present terms will apply again.
These terms may and will be updated whenever something changes in our Company Policy or whenever the Law requires changes to be made. All changes will be made to this text without any other special announcement.
Any dispute arising by the sales agreements via our online store will be resolved based on Greek Law with the Courts of Thessaloniki to be the competent authority. For the out-of-court dispute resolution, the Customer can contact the existing legally established bodies of out-of-court consumer dispute resolution, such as e.g. to the consumer associations, to the General Consumer Secretariat, to locally competent resolution committees, to the Greek Ombudsman, etc.
According to Directive 2013/11 / EC, which was incorporated into Greek legislation with the Joint Ministerial Decision 70330/2015, the possibility of electronic resolution of consumer disputes via the Alternative Dispute Resolution process throughout the European Union is now provided. If the Customer has a problem with a purchase made on the Online Store and is EU resident, they can use this website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court dispute resolution. For this purpose, the certified Alternative Dispute Resolution Body is: European Consumer Center of Greece (ECC GREECE), Alexandras Ave. 144, 11 471, Athens, +30 2106460284 +30 2106460784 info@eccgreece.gr. The Customer can contact the above body in order to guide him throughout the process of submitting and processing his complaint. All notifications must be made in writing.
It is explicitly pointed out that the protection provided by Law 2251/1994 concerns only the "consumer", as it is defined in article 1 of Law 2251/1994. The invalidity of part of these terms does not lead to the invalidity of all terms but only leads to invalidity and inapplicability of the part, otherwise the agreement is valid.
The present are information of article 3b of law 2251/1994.