These terms, conditions and agreements apply to all transactions that will be carried out through the online store of our Company under the name "ALLERTEC HELLAS SA", General Commercial Registry number 58264504000, Tax Identification Number. 099357339 S.A. Tax Authority, HEADQUARTERS Thessaloniki, 74 K. Karamanli Street, 55134 phone 2310 488 700, e-mail: email@example.com
The following terms, conditions and agreements cover the sale of goods and products through our online store. Users who do not agree with these terms must not use our online store and refrain from any transaction with it. These terms, conditions and agreements can be changed at any time by our Company, therefore user should check them before proceeding to a transaction through our online store.
1. ACCESS, REGISTRATION AND CONNECTION PROCEDURE ON OUR ONLINE STORE.
If you wish, you can freely visit the website of our company with the domain name "www.allertec.eu". However, in order to use the services of our online store and especially for purchase contracts with our Company with regard to products’ sold to third parties, the following procedure should be completed prior placing a product order.
Therefore, if the Visitors of the Website wish to proceed to the purchase of one or several products then they are obliged to fill-in the pre-configured application in where a valid e-mail address of the Visitor is required for the registration and a code in case the visitors wish to proceed in creating an account (Login Procedure). In this case, the code (Password) entered by the Visitor must be unique and personalized and serves to the authentication of the details of the counterparty with our Company. The confidentiality of this code is the sole responsibility of the customer, since our company is not aware of this code and can only provide the customer with a new code through the reset process.
In this application visitors are obliged to fill- in his real data. They are solely responsible for the truth, validity, accuracy, completeness of the data submitted in the application and also responsible for potential criminal consequences in case of declaring false or non-existent data.
In case our customers wish to receive a newsletter - letter from us to their email address, then they should declare it through the special link on our website. In case they don’t wish not to receive the newsletter anymore, they should state it on our website according the way mentioned. From that moment onward, the sending of newsletters will automatically stop.
2. GOODS AND PRODUCTS ON THE ON LINE STORE FOR SALE.
Our Company makes every effort so that the products displayed for sale on our online store are displayed the best way possible so that the consumer has full knowledge and image of them. However, our Company reserves the right and is not liable for any typographical errors or other errors made by mistake or by mistake of third parties or by the intervention of third parties or due to force majeure. The prices of our products are subject to change at any time without prior notice. ALL PRICES OF OUR PRODUCTS INCLUDE VAT.
3. LIMITATION OF LIABILITY.
Our Company fully complies with every applicable law. All information provided in our online store is provided "exactly as it is" without any warranty of any kind.
Given the nature and volume of the Internet, under any circumstances and regardless of fault or not, our website is not responsible for any kind of damage the visitors / users might suffer while visiting our pages, options, services and contents of our website which they freely visit. The contents of our website are provided "exactly as they are" without any expressed or implied warranty in any way. To the fullest extent and in accordance with the law, our website denies all warranties expressed or implied, including but not limited to those which involve marketability and suitability for a particular purpose.
Our website does not warranty that the pages, services, options and contents will be provided without interruption, without errors or that errors will be corrected. Also, our website does not warranty that the same or any other related website or the servers through which they are made available to visitors / users / members, do not contain "viruses" or other harmful components. Our website does not warranty in any case the correctness, completeness or availability of the contents, pages, services, options or their results. The cost of any corrections or services is undertaken by the visitor / user / member and in no case by our website.
4. SUBMISSION OF ORDER
Once the above described registration process has taken place and consequently the Visitor has connected with our Online Store, then if the Visitor wishes, he can proceed to purchase products from our Online Store.
After selecting the product or products of interest, the Customer proceed with the order by filling in the special form existing on our online store. The information required on the form is: name, surname, address, postal code, city, telephone (landline or mobile), e-mail address and country. Our Company may not interfere in the data entered by the Customer, which we perceive as correct and true, reserving all our legal rights in case we find that they are false, or non-existent. In this application the Customer is obliged to fill-in his real data. The Customer is solely responsible for the truth, validity, accuracy, completeness and data entered in the application, and he is solely responsible for any criminal consequences in case of false or non-existent data declaration. By completing these details and sending them to our Company, the Visitor is registered in our Company.
In case the customer wants to be deleted, he can inform us via email at firstname.lastname@example.org
The terms, conditions and agreements should be accepted prior to the submission of the order so that the order submission process is completed. This way the Customer expressly and unreservedly states that before submitting his order he has taken into account the above as well as that he knows and accepts that the order involves an obligation to pay us the price of the ordered products. Then the order automatically is received by our Company and by then the customer is aware of the proposal for the conclusion of a purchase agreement. As soon as the Company sends the order receipt confirmation to the Customer via e-mail, then the order is considered received by the Company. The Customer receives information depending on the way of communication he has chosen.
In case the Customer finds any error in his order, then he must IMMEDIATELY inform in writing our Company via Email to email@example.com in order to correct the information and update the order, as well as the details provided for the delivery of the product.
Our company checks for product/s availability, and if available, sends to the customer the "Order Acceptance Confirmation". The "Order Acceptance Confirmation" includes information of the ordered product and its characteristics, price, shipping costs and in general all the details of the order. From this moment onward the agreement of sale between our Company and the Customer is considered concluded, creating relevant claims for the parties.
5. PRODUCT AVAILABILITY
In order for our company to ensure the best possible service to its customers, it indicates next to each product for sale the indication "available", if it is in stock or the indication "shortage", when it is not available for sale to our customers, despite the fact that the product appears on our on line store.
Precisely because of the nature of electronic transactions and the speed that govern them, our company does not warranty the availability of its products at the time of ordering. In such case, either the order will not be accepted by our Company, or, in case the product is at “shortage” after the completion of the order, our Company undertakes the obligation to immediately notify the customer in one of the ways he has chosen and cancel the transaction by returning the payment amount to the Customer, depending on the payment method. In both cases, the Company will proceed with the above actions without delay.
In case of an order consisting of several parts, if one of these parts is not available, then the Company will immediately notify the customer. The Customer, if the order cannot be completed in full due to lack of availability is absolutely entitled to cancel his order by sending an e-mail to firstname.lastname@example.org, and the Company is obliged to return the amount to the Customer within a reasonable time period from the receipt of the cancellation e-mail and in any case not after 30 days.
6. ORDER DELIVERY - DETAILS.
The ways of delivery of the ordered product to the Customer and the additional conditions related to each of them are the following:
a. RECEIPT AT OUR COMPANY STORE
In case the Customer chooses to receive the ordered product at our premises, address 74, K. Karamanli Street, 551 34 Kalamaria - Thessaloniki, then he is notified via the communication method he has stated when submitting the order. In this case, the Customer should take notice to receive the product within 5 working days at the latest from his notification, during which the product will be available in our Store for him. However, if the 5 working days have passed, then our Company reserves the right to withdraw from the contract as well as all its related legal claims due to the withdrawal. If instead of the Customer a third party will receive the product/s, then the third party must have with him/her a relevant authorization from the buyer as well as a public document (identity card, passport, etc.) proving his/her identity. According to the Law, after receipt of the product, the risk passes to the Buyer, the Buyer (or the Third Party, acting on behalf of the Buyer) must carefully check the product delivered to him/her and also certify by signing the relevant form, that he received the ordered product and that it is in excellent condition.
b. DELIVERY TO CUSTOMER'S ADDRESS SELECTION:
If the Customer chooses the product to be delivered at a place he wishes, then the product is delivered by our Company, to a Courier Company, which undertakes the delivery of the product to the Customer. The Customer is solely responsible for the accuracy, truthfulness and completeness of the information he entered when determining the place of delivery. In case this place is false or does not belong to the Customer then our Company reserves all its legal rights. In case the delivery address does not belong to the Customer but to a Third Party, to whom the product will be delivered as a "gift", then the Buyer must enter all the necessary requested information in the relevant form, so that our Company is advised to follow the "Gift" procedure. In any case of delivery of the product through a courier company, both the Buyer and the Third Party - Donor (in the case of the Gift according to the above) must present a relevant document of a public Authority for identification, or especially when the product is delivered to a Third Party, who operates on the name and on behalf of the Buyer (ie not in the case of the Gift), then the third party must have a relevant authorization for the receipt of the product as well as a relevant document from a public authority to establish the identity. Since according to the Law, after the receipt of the product the risk passes to the Buyer, the Buyer (or the Third Party, who according to the above operates in the name and on behalf of the Buyer) must carefully check the product delivered to him and also certify by signing the relevant form, that he/she received the ordered product and that the product is in excellent condition.
7. DELIVERY TIME.
In case the delivery of the ordered product must be executed in the Greek Territory under the relevant agreement between our Company and our Customer, then our Company is committed to deliver it within 3 to 5 days, while in the case of delivery of product Abroad, then our Company is committed to deliver it within 14 days. If for any reason it is foreseen that the delivery of the order will be delayed then our Company will immediately inform the Customer and will make every effort so that the order is delivered to the Customer within a short and reasonable time.
In any case, our Company must deliver the product no later than twenty days from the confirmation of the order unless there are cases of force majeure. In case these events last more than 30 days, each of the parties has the right to terminate the agreement without the right to compensation, while the Company is obliged upon notification of the termination of the contract, to return the amount to the Customer, depending on the payment method selected.
8. COST OF COUPON TRANSPORT.
The cost for the courier of the ordered product to our Customer is 5 € for each order within the Greek Territory and for delivery Abroad, the cost of courier amounts to 20 € per order and is charged to our Customer as soon as the place of delivery is completed by our Customer, who owes to prepay the amount as explicitly stated on the ordering platform of our online store.
Free shipping on orders over 60.00 euros
Shipping 5.00 (within Greece)
Cash on delivery 3.00
9. WAYS OF PAYMENT:
A. By deposit in the following bank accounts
ΙΒΑΝ: GR25 0140 7120 7120 0232 0000 619
ΙΒΑΝ: GR970 1722 12000 5212 0099 27552
ΙΒΑΝ: GR79 0110 7440 0000 7444 7000 154
ΙΒΑΝ: GR46 0260 3260 0001 2020 0083 442
B. Using a credit / debit card.
C. Cash on delivery. The customer can also pay the amount upon delivery of the product either in our Company Store where there is no additional charge or at the address he has chosen in cash. Therefore, in this case the Customer explicitly states that the payment of the amount can be only made o in cash.
10. WITHDRAWAL RIGHT.
If you are an individual (consumer) and your purchase is for personal use only, then you have the right to withdraw without giving a reason within 14 calendar days of delivery to you, returning the product to us.
The right of withdrawal is valid if:
- the product is in its original condition (as new), with all the accessories and the accompanying forms. That is, the packaging should not have been opened, it should not have been used, worn, damaged, and all relevant documents (certificates, warranty cards, etc.) must necessarily accompany the product.
- the relevant statement is made before the expiration of 14 days from its delivery to you.
Shipping Costs: the return is made by your own means and costs within 14 calendar days from the day of your relevant Withdrawal Statement (either you return it to the place we indicate to you, or you send it by a courier of your choice at the company's headquarters us: Karamanli 74, 551 34, Kalamaria, Thessaloniki).
Check & Refund: If within this period the product is received by us, and after checking and ascertaining its good condition according to the above, we will refund you in full the amount you paid for the specific purchase, in the same way that you have paid it no later than 14 days from the day you have sent the Withdrawal Statement.
This withdrawal is unjustified and in writing. The Customer fills in the specific form which is found both on our website www.allertec.eu and should send it to our Company either via e-mail address or via post mail. Our Company will confirm in writing the receipt of the withdrawal letter, in the above two cases.
Especially in the case of payment by credit card, our company is obliged to immediately notify the Bank for the cancellation of the transaction. Following this information, our Company cannot do anything further and is not responsible for anything else, since the cancellation of the transaction made via credit card can be done only by the Bank as the issuer of the credit card, by virtue and based on the specific terms of the banking contract between the Bank and the Customer.
Our company explicitly and in accordance with the Law states that it is entitled to withhold the refund of the price until receiving back the product/s or until our Customer provides us with proof that he has sent the product/s back.
In case a product is accompanied by a gift, then after filing the withdrawal statement, the gift must be returned together with the product.
11. EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL UNDER ARTICLE 3l Law 2251/1994.
The right of withdrawal, as defined and described above, is not granted in the following cases:
A. In cases where the Customer did not use the website of our online store, but visited our physical store at 74 Karamanli Street, 551 34, in Kalamaria and bought the product / products from there, since these sales are not within the field of remote sales agreements.
B. In the event that a specific product was manufactured following specific, clearly personalized specifications set by the customer.
C. No refunds are made on products that are not eligible for refund due to health or hygiene purposes, if they have been unsealed or may be damaged or expire soon. Therefore, returns of the following category products are not accepted: injections, dietary supplements, sterile solutions, respirators, respiratory masks, nasal catheters.
12. LIABILITY OF OUR COMPANY IN CASE OF DEFECTIVE PRODUCT OR OF PRODUCT WHICH IS LACKING THE AGREED PROPERTY.
In case the product shows a defect or lack of contracted quality, the customer has according to Law (Civil Code, article 540) the following rights:
In particular, the customer may 1. demand without charge the correction or replacement of the product with another, unless such an action is impossible or requires disproportionate costs, 2. to reduce the price, 3. to withdraw from the agreement unless it is an insignificant defect. Our Company should proceed with the correction or replacement within a reasonable time and without significant inconvenience to the buyer.
In order for a property to be considered contracted (agreed), it must have been agreed in writing by the Customer and our Company, in order to eliminate the possibility of disputes.
Other than that, the Civil Code and all its relevant provisions apply.
In any case, the Customer must immediately inform our Company both for the finding of a defect and for the lack of agreed quality by mail, or with any other type of document. In each case our Company’s experts will examine the product for which the Customer has placed a complaint about the existence of a defect or the lack of agreed quality.
13. RESPONSIBILITY OF OUR COMPANY AND CUSTOMER IN CASE OF SHIPPING NON-ORDERED PRODUCTS.
In the event that an error follows the shipment of products to our Customer without him having ordered the products, then the customer must immediately notify our Company to report the error and must schedule the return of these products at our company’s expense. In no case the unconditional receipt of these products or the failure to inform the Company about the error, does not apply as an acceptance or statement of intent to purchase the products. In case our Company requests the products to be sent back, the Customer or Third Party should return them immediately, no later than 8 working days from the day of delivery. Our Company will inform him/her about the return process during which there will be no charge for him/her. In case the above deadline expires unfruitful, then our Company will consider that the Customer received the products and wishes to purchase them and we will be entitled to claim the amount in any legal way, amount which the Customer is obliged to pay for the product he/she kept.
14. CONFIDENTIALITY AGREEMENT
Every application and information submitted by the Customer is completely confidential and our Company will only use it for the operating purposes of the online store and for proper communication with the Customer. Any mail or other document sent to us by our Customer is not disclosed to third parties unless required by law.
15. "LINKS" TO OTHER SITES
16. COOKIES AND IP ADDRESSES
17. COPYRIGHT - INDUSTRIAL PROPERTY RIGHTS.
The trademarks and all the content of this website and οφ our online store including images, graphics, photographs, drawings, texts and the services provided have been registered, if and where required, with the competent authorities and are protected as legally registered both in Greece and Internationally, consisting the intellectual and industrial property of our Company. Any use of the marks by a third party unauthorized for this purpose is strictly prohibited and punishable under applicable law. Therefore, none of them may be sold, copied, modified, reproduced, republished in whole or in part or transmitted or distributed in any way. The Customer understands and accepts that he is not given the right to reproduce, copy, sell, resell and / or exploit commercially or in any way all or part of the content of this form. Their appearance on our website does not in any way mean that we intend to transfer or assign any of our intellectual or industrial property rights.
18. PERSONAL DATA PROTECTION POLICY
We are the owners and administrators of the website and the online store with the name www.allertec.eu.
Company name ALLERTEC HELLAS S.A., VAT NUMBER 099357339, our store is located in Kalamaria, Thessaloniki, on the street K. Karamanli 74.
Contact details:Telephone: +30 2310488700 (on working days Monday to Friday betwwen 08:30- 17:00 pm), e-mail: parahealth @ allertec.eu
We collect your personal data when required and only then (see below). The legal basis for the processing of your data is either your consent or the execution of a contract or finally the need for our compliance with provisions of Public Law. Their processing is carried out in Greece and only by us.
The personal data we collect both from those who have made purchases from our online store and from those who did not buy anything from our online store but asked to be informed about current offers, campaigns, discounts and any news from our store, we process them in the following detailed terms with absolute respect for the reason why you provided us with them and making every effort for their safe storage and management.
A. PERSONAL DATA YOU REGISTER IN ORDER TO MAKE TRANSACTIONS FROM OUR ONLINE STORE WHICH YOU FINALLY MAKE:
We collect your simple personal information (ie: Country, Name, Address, Postal Code, City, Telephone, e-mail address) just as you enter them on our online platform, when you have decided to buy products from our online store, on the one hand for the operation of our online store and the execution of the relevant purchase and sale contracts according to Law, on the other hand for the correctness and legality of the transactions carried out through our online store. The purpose of keeping a file with your personal data and their relevant processing is on the one hand the correct and legal execution of the respective remote purchase contract and especially via the internet, on the other hand the observance of the rules of Tax and Financial Law. For these reasons (Contract Execution and Legal Obligation see also below) we keep a relevant Record with your personal data always in accordance with the Law.
This personal data is registered by you during the process of registration as a Member in our online store, connection and submission of product orders. Fully complying with the applicable Legislation, we ask you to submit only the absolutely necessary personal data in order to execute the purchase agreement. You should be aware that the authentication process, ie creating an account in someone's name and obtaining a relevant password for use, it is one of the safest ways to store personal data as in principle it gives you access to your account at any time. Keeping the password secret and safe is an important obligation of yours. For us, each time one uses your password it is like you are the ones trading with us.
Without the submission of the requested information for the registration and connection process on our website (login) and without (cumulatively) the submission of the necessary data for the submission of the product/s order, we cannot execute your transaction.
The purpose of collecting this information from you is:
1. the correct and legal execution of the purchase agreement and the exercise of the rights deriving from it (eg control of the exercise of the right of withdrawal on your part, return of any defective products and consequent cancellation of relevant tax documents, etc.).
2. The correct and legal execution of the contract in favor of a third party, in case you buy a product from us, but wish to be sent to a third party of your choice, as a gift and
3. The observance of the relevant Tax and Financial provisions since a specific transaction is made between us which is notified to the Competent Tax Authorities.
These data will remain at the disposal of our Company in accordance with the Tax and Civil Law for 12 years and then will be automatically deleted from our Archive.
You can print this information at any time by entering your personal password to save it electronically or printed for any use.
If the registration process (Account Creation) is not completed as described in the terms of our online store, then all the data entered by you are not stored at all by us. For the personal data which we collecte in the context of the execution of the purchase agreement, the exercise of the relevant rights under the Law and the observance of the relevant obligations under the Law, you have the rights provided by Legislation and specifically: