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If you are an individual (consumer) and your purchase is for personal use only, then you have the right to withdraw within 14 calendar days of delivery to you without giving any reason, returning the product to us.

The right of withdrawal is valid if:

– the product is in its original condition (as new), with all the accessories and the accompanying forms. That is, the packaging should not have been opened, it should not have been used, worn, damaged, and all relevant documents (certificates, warranty cards, etc.) must necessarily accompany the product.

– the relevant statement is made before the expiration of 14 days from its delivery to you.

Shipping Costs: the return is made by your own means and costs within 14 calendar days from the day of the Withdrawal Statement (either you return it yourselves to the place we indicate, or you send it by courier of your choice to the company headquarters: Karamanli 74, 551 34, Kalamaria, Thessaloniki – Greece

Check & Refund: If within this period the product is received by us, and after checking and ascertaining its good condition according to the above, we will refund you in full the amount you have paid for the specific purchase, in the same way that you had paid it no later than 14 days from the day your Withdrawal Statement has been sent.

This withdrawal is unjustified and in writing. The Customer fills in the specific form which can be found on our website and should send it to our Company via the electronic contact address. Our Company will confirm in writing the receipt of the withdrawal letter, in the above two cases.

Especially in the case of payment by credit card, our company is obliged to immediately notify the Bank for the cancellation of the transaction. However, following this information, our Company cannot do anything further and is not responsible for anything else, as the cancellation of the transaction made via credit card can be only done by the Bank which is the issuer of the credit card, by virtue and based on the specific terms of the banking contract between the Bank and the Customer. Our company explicitly and in accordance with the Law states that it is entitled to withhold the refund of the amount until it takes back the product/s or until the Customer provides us with proof that he has sent the product/s back.

In case a product is accompanied by a gift, then after exercising the withdrawal statement, the gift must be returned together with the product.


The right of withdrawal, as defined and described above, is not granted in the following cases:

  1. In cases where the Customer did not use the website of our online store, but visited our physical store at 74 Karamanli Street, 551 34, in Kalamaria and bought the product / products from there, since these kind of sales are not considered remote selling contracts.
  2. In the event that a specific product was manufactured following specific, clearly personalized specifications set by the customer.
  3. No refunds are made on products that are not eligible for refund due to health or hygiene purposes if they have been unsealed or may be damaged or expire soon. Therefore, returns of the following category products are not accepted: injections, dietary supplements, sterile solutions, respirators, respiratory masks and nasal catheters.